Enrola Business Terms of Use

1. General Provisions

1.1. About this document

These Terms of Use ("Terms") govern the relationship between ENROLA GLOBAL LTD (Companies House 16588390, England and Wales) — and, for Partners established in the Republic of Uzbekistan, its wholly-owned subsidiary ООО "ENROLA" (ENROLA LLC, TIN 312 977 390) — (together "Enrola", "Company", "we", "us") and the organisation that registers for or uses the Enrola Business partner portal at business.enrola.ai ("Partner", "you").

1.2. Acceptance of Terms

By accessing the Portal, you confirm you have read and agree to these Terms and our Privacy Policy. The individual accepting these Terms warrants that they are authorised to bind the Partner organisation. If you do not agree, do not use the Portal.

1.3. Definitions
  • Authorised Users — staff the Partner permits to use the Portal
  • End Clients — the students or applicants whose data the Partner uploads
  • Subscription — the plan and billing cycle the Partner purchases
  • Order — any order form or checkout confirming a Subscription
1.4. Company Information
  • Global operator: ENROLA GLOBAL LTD
  • Registration number (UK): 16588390 (Companies House, England and Wales)
  • Registered office (UK): 126 East Ferry Road, London, Greater London, United Kingdom, E14 9FP
  • Operator for Uzbekistan (payment merchant): ООО "ENROLA" (ENROLA LLC)
  • TIN (Uzbekistan): 312 977 390; State registration No. 3200509 (registered 20 April 2026)
  • Registered office (Uzbekistan): Tashkent, Mirzo-Ulugbek district, Ulugbek, Hamid Olimjon MFY, Irrigator mavzesi
  • Billing email: [email protected]
  • Email: [email protected]
  • Telegram: @enrolaai

2. The Service

2.1. What the Portal provides

The Enrola Business Portal is a professional tool that helps a Partner manage and progress its End Clients' UK student-visa preparation. Depending on the plan, it includes:

  • Applicant management, individual and bulk, including Google Drive import
  • Document upload
  • The UK Visa Compliance Engine — automated document and financial-evidence analysis using OCR and specialised AI agents, producing a structured compliance record and report
  • Readiness dashboards
  • White-label branding of outputs, on eligible plans
2.2. Important Limitations

The Portal supports the Partner's own service to its clients — it does not replace the Partner's professional judgement. Compliance assessments are based on official UKVI immigration rules, are advisory, and do not constitute legal or immigration advice. We do not guarantee any visa, admission or other outcome. The Partner remains solely responsible for the advice and services it provides to its End Clients.

UKVI rules change. We make reasonable efforts to keep the Portal's rules current but do not guarantee real-time accuracy; Partners should verify key parameters against GOV.UK.

3. Accounts and Authorised Users

The Partner is responsible for its Authorised Users, for keeping credentials confidential (the Portal uses Keycloak single sign-on), and for all activity under its account. The Portal is for business and professional use only and is not offered to consumers. The Partner must provide accurate registration information and keep it current.

4. Partner Obligations Regarding End-Client Data

The Partner is the data controller for End-Client data; Enrola is the data processor, acting on the Partner's instructions (see the Privacy Policy).

By uploading End-Client data, the Partner warrants and agrees that:

  • It has a lawful basis and all necessary consents to collect that data and to have Enrola process it
  • It complies with all laws applicable to its End Clients and their data, including any data-residency or localization requirements in the End Client's country of residence
  • It acknowledges that End-Client data is hosted in Germany (EU)

The Partner will indemnify Enrola against claims arising from its breach of this section (see Section 11).

5. Acceptable Use

The Partner and its Authorised Users must not:

  • Upload false, fraudulent or forged documents
  • Misrepresent authority over an account or an End Client
  • Resell, sublicense or provide the Portal to third parties except to serve the Partner's own End Clients
  • Circumvent usage limits or security controls
  • Scrape or use automated extraction beyond the Portal's intended features
  • Introduce malicious code
  • Infringe intellectual-property rights

6. Subscriptions, Fees and Billing

6.1. Plans

The Portal is provided on a paid subscription (for example, Lite, Pro and Scale tiers) with a monthly or annual billing cycle, as selected at checkout or in an Order. Current prices are those shown at the time of purchase.

6.2. Billing and Renewal

The Partner may pay by card or by bank transfer for the chosen billing cycle:

  • Card payments (Payme for Uzbek so'm (UZS), Stripe for international cards): by subscribing with a card, the Partner authorises Enrola to store a secure token representing that card with the payment provider and to charge it automatically at the start of each successive billing cycle, at the then-current price, until the Subscription is cancelled. Enrola does not store full card details — only the payment provider does, in tokenized form, under its security standards. A card Subscription renews automatically unless cancelled before the renewal date.
  • Bank transfer / Pay by Invoice (available on any plan): the Partner receives an invoice with our bank details and a due date, and is granted 7 days of temporary access while the transfer is processed. Once the payment is received and confirmed, access becomes permanent for that billing cycle. Bank-transfer payments are not tokenized or charged automatically; if the invoice is not paid by its due date the temporary access ends, and a subscription that remains past due may be cancelled.
6.3. Usage Limits

Each plan includes usage allowances (for example, a number of applicants or assessments). Exceeding an allowance may require an upgrade or incur additional charges as described at purchase.

6.4. Non-payment, Price Changes and Taxes

The following apply to non-payment, price changes and taxes:

  • If a payment fails or is overdue, we may, after notice, suspend or restrict access until the balance is settled.
  • We may change prices on at least 30 days' notice, with changes taking effect from the next renewal; the Partner may cancel before the new price takes effect.
  • Taxes are the Partner's responsibility where applicable.
6.5. Cancellation and Refunds

The Partner may cancel at any time, effective at the end of the current paid period; access continues until then. The following terms apply to fees and refunds:

  • Paid fees are non-refundable — including for unused time or for features, quota or capacity included in the plan but not used.
  • We do not provide partial or pro-rata refunds for early cancellation.
  • A refund is provided only where Enrola fails to provide the subscribed service (for example, prolonged unavailability caused solely by us), and then only for the affected period, except where mandatory law requires otherwise.
  • Refund requests go to [email protected] and are returned to the original payment method.
  • For Partners established in Uzbekistan, these billing and refund terms are provided in accordance with the Law "On Electronic Commerce", and nothing in them limits mandatory rights under applicable Uzbek law.
6.6. Enterprise Terms

Where the Partner signs a separate Order or enterprise agreement, its commercial terms prevail over this Section 6 to the extent of any conflict.

7. White-Label and Branding

Where a plan includes branding, the Partner grants Enrola a limited licence to use the Partner's name and logo solely to render branded reports and outputs for that Partner. The Partner warrants that it holds the rights to those marks. Enrola claims no ownership of them.

8. Intellectual Property

All rights in the Portal — design, software, databases, algorithms and methodology — belong to Enrola or its licensors. The Partner retains all rights in its own data and the End-Client content it uploads, and grants Enrola a licence to process that content solely to provide the Portal.

9. Confidentiality

Each party will protect the other's confidential information and use it only to perform these Terms. End-Client data is the Partner's confidential information.

10. Warranties and Disclaimers

The Portal is provided on a commercially reasonable, "as is" basis to the extent permitted by law. We do not warrant uninterrupted or error-free operation, or that compliance outputs are complete or current, given that UKVI rules change.

11. Limitation of Liability and Indemnity

11.1. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or loss of profit, revenue or data. Enrola's total aggregate liability under these Terms is limited to the fees paid by the Partner in the 12 months before the event giving rise to the claim.

11.2. Exceptions

These limits do not apply to the Partner's payment obligations, either party's breach of confidentiality, the Partner's indemnity below, or any liability that cannot be excluded by law.

11.3. Indemnity

The Partner will indemnify Enrola against third-party claims arising from:

  • Its breach of Section 4 (End-Client data)
  • The advice or services it provides to its End Clients
  • Its End-Client content or marks infringing third-party rights

12. Term, Suspension and Termination

The Subscription continues for its billing cycle and renews as described in Section 6. Either party may terminate for material breach not cured within 30 days. We may suspend access for non-payment, security risk or legal requirement.

On termination, the Partner's access ends and End-Client data is returned or deleted as described in the Privacy Policy.

13. Changes to these Terms

We may update these Terms on notice. For paid Subscriptions, material changes take effect at the next renewal; continued use after that means acceptance.

14. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Uzbekistan for Partners established in the Republic of Uzbekistan, and by the laws of England and Wales for all other Partners. Mandatory provisions of Uzbek law, including the Law "On Electronic Commerce", continue to apply to Partners established in Uzbekistan where they override this choice of law. The parties will try to resolve disputes by negotiation; failing resolution within 30 days, disputes are subject to (i) the competent court in Tashkent, Republic of Uzbekistan, for Partners established in Uzbekistan, or (ii) the courts of London, United Kingdom, for all other Partners.

15. Miscellaneous

Enrola may assign these Terms to a group company or successor; the Partner may not assign without our consent. These Terms and the Privacy Policy are the entire agreement (subject to any signed Order). If any provision is invalid, the remaining provisions stand. Failure to enforce a right is not a waiver. Notices are given via the Portal or registered email.

16. Contact Information

For any question about these Terms:

  • Email: [email protected]
  • Billing email: [email protected]
  • Telegram: @enrolaai
  • Operator for Uzbekistan (payment merchant): ООО "ENROLA" (ENROLA LLC), TIN 312 977 390
  • Address (Uzbekistan): Tashkent, Mirzo-Ulugbek district, Ulugbek, Hamid Olimjon MFY, Irrigator mavzesi
  • Phone (Uzbekistan): +998 94 044 55 45
  • Global operator: ENROLA GLOBAL LTD, 126 East Ferry Road, London, Greater London, United Kingdom, E14 9FP
  • Phone (United Kingdom): +447470689953

Last updated: June 9, 2026.